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Privacy Policy

Dar Cristina Sàrl – Mimo Voyages

Last updated: 27 May 2026

This Privacy Policy explains how Dar Cristina Sàrl – Mimo Voyages collects, uses, stores, protects and, where applicable, discloses the personal data of users of the website:

https://mimovoyages.ch/

Mimo Voyages offers travel services relating to holidays in Tunisia, comprising solely the booking of hotel rooms in Tunisia and transfer services between the airport and the hotel, and between the hotel and the airport.

1. Data controller

The data controller is:

Dar Cristina Sàrl – Mimo Voyages
 Limited liability company
 Registered office: Route de Montagny 7A, 1772 Ponthaux, Canton of Fribourg, Switzerland
 Company Registration Number / VAT Number: CHE-494.903.905
 Email: contact@mimo-voyages.ch
 Telephone: +41 79 327 26 64

Trade name: Mimo Voyages

If you have any questions regarding the processing of your personal data, please contact Mimo Voyages at the following address:

contact@mimo-voyages.ch

2. Scope

This Privacy Policy applies to anyone who:

  • visit the Mimo Voyages website; ;
  • fills in a contact or booking form; ;
  • request a quote or further information; ;
  • makes a booking; ;
  • contact Mimo Voyages by email, telephone, WhatsApp or social media; ;
  • receives a marketing communication or newsletter from Mimo Voyages; ;
  • uses the services offered by Mimo Voyages.

This Policy applies in particular to customers, prospective customers, website visitors and anyone interested in the services on offer.

3. Personal data collected

Mimo Voyages may collect various categories of personal data depending on how you use the website and services.

The data collected may include, in particular:

  • surname and first name; ;
  • email address; ;
  • telephone number; ;
  • postal address, if required; ;
  • information relating to an application for a residence permit; ;
  • preferred dates of stay; ;
  • number of passengers; ;
  • information regarding accompanying persons; ;
  • hotel or room preferences; ;
  • special requests; ;
  • information required to arrange a transfer; ;
  • date and time of arrival; ;
  • date and time of departure; ;
  • flight number, if provided by the customer for the purposes of organising the transfer; ;
  • payment details; ;
  • information required for drawing up quotations, invoices or administrative documents; ;
  • details of communications with Mimo Voyages; ;
  • customer reviews, testimonials or feedback, where these are provided voluntarily; ;
  • technical data relating to browsing the website, such as the IP address, the browser used, the device used, the pages viewed, and the date and time of the visit.

Mimo Voyages only collects the information necessary to manage enquiries, bookings, payments, transfers and customer service.

4. Sensitive data

Mimo Voyages does not deliberately collect sensitive data, such as data relating to health, political opinions, religious beliefs or ethnic origin.

If a customer voluntarily provides specific information relating to their stay, such as a specific need for assistance or a particular request, this information will be processed only to the extent necessary to organise the service requested.

5. Purposes of processing

The personal data collected by Mimo Voyages is used for the following purposes:

  • respond to requests for information; ;
  • handle requests for quotations; ;
  • to organise hotel room bookings in Tunisia; ;
  • arrange transfers between the airport and the hotel; ;
  • arrange transfers between the hotel and the airport; ;
  • communicate with guests before, during and after their stay; ;
  • provide the necessary information to the relevant hotels and transfer providers; ;
  • manage payments; ;
  • prepare invoices and administrative documents; ;
  • provide customer aftercare; ;
  • to process requests, changes, cancellations or complaints; ;
  • to send commercial information, promotional offers or newsletters, where the customer has given their consent or where permitted by law; ;
  • to improve the user experience on the website; ;
  • analyse website traffic and performance; ;
  • secure the website; ;
  • to prevent fraud, abuse or unlawful use; ;
  • comply with the applicable legal, tax, accounting and administrative obligations.

6. Legal basis for processing

The processing of personal data carried out by Mimo Voyages is based, as appropriate, on the following legal grounds:

Performance of a contract or pre-contractual measures

Certain data is required to process a quote request, confirm a booking, organise a holiday, arrange a transfer or provide a service requested by the customer.

Consent

Consent may be sought for certain processing activities, including the sending of newsletters and marketing offers, or the use of certain non-essential cookies.

The customer may withdraw their consent at any time.

Legitimate interest

Mimo Voyages may process certain data for its legitimate interests, in particular to improve its services, ensure the security of the website, prevent fraud, manage customer relations or respond to enquiries received.

Legal obligation

Certain data may be retained or processed in order to comply with the legal, accounting, tax or administrative obligations applicable to Mimo Voyages.

7. Services covered

Mimo Voyages offers only the following tourist services:

  • booking hotel rooms in Tunisia; ;
  • transfer between the airport and the hotel; ;
  • transfer between the hotel and the airport.

Flights, air tickets, travel insurance, cancellation insurance, excursions, meals, personal expenses and any other services not expressly mentioned in the offer are not included.

The personal data collected is used only to the extent necessary for the management of these services and related services.

8. Payment details

When a customer makes a payment, certain data may be processed by secure payment service providers.

Available payment methods may include, amongst others, those offered via Worldline, such as credit/debit cards, TWINT or any other payment method displayed at the time of the transaction.

Mimo Voyages does not store full credit card details directly. These details are processed by the relevant payment service providers, in accordance with their own security standards and privacy policies.

Payment-related data may be used for:

  • confirm a booking; ;
  • process a transaction; ;
  • to issue an invoice; ;
  • to prevent fraud; ;
  • comply with accounting and tax obligations.

9. Recipients of the data

Personal data may only be disclosed to the following recipients where necessary:

  • the in-house team at Dar Cristina Sàrl – Mimo Voyages; ;
  • the hotels in Tunisia covered by the booking; ;
  • transfer providers operating between the airport and the hotel; ;
  • transfer providers operating between the hotel and the airport; ;
  • the website’s technical service providers; ;
  • payment service providers, such as Worldline, or the payment solutions used; ;
  • accountancy, administrative or legal service providers, where necessary; ;
  • the competent authorities, where required by law.

Mimo Voyages does not sell its customers’ personal data to third parties.

10. Transfer of data abroad

Mimo Voyages is a company based in Switzerland. However, the services it offers relate to hotels and transfers in Tunisia.

In this context, certain personal data may be passed on to partners or service providers based in Tunisia, in particular hotels and transport providers, but only where this is necessary for the fulfilment of the booking or transfer.

The data transmitted may include, in particular:

  • the customer’s first name and surname; ;
  • dates of stay; ;
  • the number of passengers; ;
  • the information required to book a hotel; ;
  • the information required to organise the transfer; ;
  • any specific requests made by the customer.

Mimo Voyages ensures that the data transmitted is limited to only the information necessary for the provision of the service.

11. Data retention period

Mimo Voyages retains personal data only for as long as is necessary for the purposes for which it was collected.

For information only:

  • Data relating to contact requests is retained for as long as is necessary to process the request; ;
  • Data relating to quotations is retained for as long as is necessary for sales follow-up; ;
  • Data relating to bookings is retained for as long as is necessary to fulfil the service, and is then archived in accordance with the applicable legal obligations; ;
  • Billing data is retained for the period required by accounting and tax obligations; ;
  • Data used for commercial purposes is retained until consent is withdrawn or the user unsubscribes; ;
  • Technical data relating to browsing is retained for a limited period, as required for security, analysis and the proper functioning of the website.

When data is no longer required, it is deleted, anonymised or securely archived.

12. Marketing communications and newsletters

Mimo Voyages may send marketing communications, promotional offers, tourist information or newsletters to individuals who have given their consent or where permitted by law.

These communications may relate, in particular, to:

  • holiday packages; ;
  • information about the hotels on offer; ;
  • travel advice; ;
  • information on transfers; ;
  • news about Mimo Voyages; ;
  • special offers or promotions.

The recipient may unsubscribe at any time by clicking on the unsubscribe link included in the messages they receive or by sending a request to:

contact@mimo-voyages.ch

13. Cookies and similar technologies

The Mimo Voyages website may use cookies or similar technologies.

Cookies can be used for a number of purposes:

  • to ensure the website runs smoothly; ;
  • to enable navigation; ;
  • to remember certain preferences; ;
  • measure the website’s audience; ;
  • analyse performance; ;
  • improve the user experience; ;
  • secure the site; ;
  • monitor the effectiveness of communication or advertising campaigns, where applicable.

Some cookies are necessary for the website to function. Other cookies, such as those used for audience measurement, marketing or social media, may require the user’s prior consent.

Users can manage their preferences via the website’s cookie banner, where available, or directly via their browser settings.

14. Social media

Mimo Voyages may have a presence on various social media platforms, including:

  • Instagram; ;
  • Facebook; ;
  • TikTok.

When users interact with Mimo Voyages on these platforms, certain data may be processed by both Mimo Voyages and the platforms in question.

Social media platforms have their own privacy policies. Mimo Voyages encourages users to read these to understand how their data is collected and used by these platforms.

Mimo Voyages is not responsible for any processing carried out directly by social media platforms.

15. WhatsApp, phone calls and messaging apps

Mimo Voyages may contact its customers or prospective customers by telephone, email, WhatsApp or any other means of communication agreed with the customer.

When a customer contacts Mimo Voyages via WhatsApp or another messaging service, certain data may be processed by the provider of that messaging service in accordance with its own terms and conditions and privacy policy.

Messaging is used solely to respond to enquiries, provide customer support, organise services or send useful information regarding the booking.

16. Customer reviews, testimonials and shared content

Mimo Voyages may receive reviews, testimonials, comments, photographs or feedback from its customers.

Such content is only published on the website, social media or any other communication platform with the client’s consent where the client is identifiable.

The customer may request the removal of content relating to them by contacting:

contact@mimo-voyages.ch

17. Data security

Mimo Voyages implements reasonable technical and organisational measures to protect personal data against:

  • unauthorised access; ;
  • the loss; ;
  • deterioration; ;
  • disclosure; ;
  • misuse; ;
  • accidental or unlawful destruction.

These measures may include, in particular, restricting access, using secure service providers, protecting IT systems and raising awareness amongst those with access to the data.

However, no system for transmitting or storing data over the internet can be guaranteed to be completely secure.

18. Rights of data subjects

In accordance with the applicable data protection legislation, in particular Swiss data protection legislation and, where applicable, the General Data Protection Regulation, the user has the following rights:

  • the right of access to one’s personal data; ;
  • the right to have inaccurate or incomplete data rectified; ;
  • the right to have data erased, where the legal conditions are met; ;
  • the right to restriction of processing; ;
  • the right to object to processing; ;
  • the right to withdraw consent; ;
  • the right to data portability, where applicable; ;
  • the right to obtain information about the use of their data.

To exercise their rights, users may contact Mimo Voyages at the following address:

contact@mimo-voyages.ch

Mimo Voyages may ask for proof of identity in order to process the request securely.

19. Withdrawal of consent

Where processing is based on consent, the user may withdraw that consent at any time.

The withdrawal of consent does not affect the lawfulness of processing carried out prior to that withdrawal.

Withdrawal may, in particular, relate to:

  • sending newsletters; ;
  • marketing communications; ;
  • certain cookies; ;
  • the use of a testimonial or identifiable content.

Any enquiries can be sent to:

contact@mimo-voyages.ch

20. Data relating to minors

Mimo Voyages’ services may be of interest to families travelling with children.

Where details relating to minors are required to arrange a booking or a transfer, these must be provided by a parent, a legal guardian or an authorised person.

Mimo Voyages does not deliberately collect data directly from minors without the appropriate authorisation

21. Links to third-party websites

The Mimo Voyages website may contain links to third-party websites, including social media platforms, technical service providers, payment service providers or partners.

Mimo Voyages is not responsible for the privacy practices of these third-party websites.

Users are advised to consult the privacy policies of third-party websites before providing them with personal data.

22. Accuracy of the data provided

The customer undertakes to provide accurate, complete and up-to-date information when making enquiries or bookings.

Mimo Voyages cannot be held liable for any consequences arising from incorrect or incomplete information provided by the customer, particularly in the event of an error in:

  • surname or first name; ;
  • the email address; ;
  • the telephone number; ;
  • dates of stay; ;
  • transfer details; ;
  • the flight timetables provided; ;
  • the number of passengers; ;
  • special requests.

23. Changes to the Privacy Policy

Mimo Voyages reserves the right to amend this Privacy Policy at any time, in particular to take account of:

  • the development of the website; ;
  • changes to the services offered; ;
  • changes in the tools used; ;
  • changes to the applicable regulations; ;
  • changes to the company’s internal organisation.

The applicable version is the one published on the website at the time of viewing.

24. Contact

If you have any questions regarding this Privacy Policy or the processing of personal data, please contact:

Dar Cristina Sàrl – Mimo Voyages
 7A Route de Montagny
 1772 Ponthaux
 Canton of Fribourg
 Switzerland

Email: contact@mimo-voyages.ch
 Telephone: +41 79 327 26 64
 Company Registration Number / VAT Number: CHE-494.903.905